Complaints Procedure

There are times when a member of a club may feel that the rules, guidelines, codes of conduct, policies or regulations of that club have been broken or that they have been subjected to discrimination of some form. In such situations the individual should follow the procedure set out below;Firstly, they should provide the Club Secretary, or an alternative member of the Club Committee, with details of the matter in writing. The details they should look to include within their report should be;

1. Information regarding what, when and where the occurrence took place.
2. Names and statements of any witnesses who were present at the time of the occurrence.
3. Any information of similar past incidents, including names, dates and details.
4. Any information that relates to previous complaints about the same occurrence.
5. Details about how they would like to see the matter resolved.

Once the details have been submitted to the committee, they should then discuss the matter, keeping it as confidential as possible, before deciding on further action. The actions they can take include;

1. A formal hearing
2. Request a similar report from the offender
3. Follow up on any witnesses mentioned to see their opinions on the incident 
4. Discuss the matter with the ‘victim’ to decide further action

The Club Committee then have the powers to;

1. Warn the individual(s) about future conduct
2. Educate the individual(s) on their actions – as it might be a result of a lack of education
3. Suspend the individual(s) from the Club
4. Revoke the individual(s) membership from the Club